TopLevel Administrative Services, LLC.

FAQ

Below you will find answers to the questions we get asked about the most.
How do I get started?
To request your free 30-minute consultation or to learn more about our Virtual Assistant Services, please use our calendar below. We’ll get in touch within one business day to discuss your needs and answer all your questions. We look forward to learning how we can assist you.
How do I know what my Consultant is doing for me?
TopLevel Administrative Services, LLC. will be providing weekly status updates so you always know what is in progress and what tasks have been completed. These updates will include links to your time-sheet to show time used versus time purchased and will include detailed notes about each time entry.
Can you handle web design? I really need a new website!
Absolutely! TopLevel Admins can design and manage gorgeous SEO-optimized websites from a variety of platforms including WordPress, Weebly, Squarespace, and Wix.
 
How will you keep my information secure?
All passwords and credit cards shared with your virtual assistant will be stored using Passpack, LastPass, Dashlane, or 1Password. The virtual assistant can choose which app works best for them. Other confidential information will be protected as if it were our own. Files will be saved in a cloud-based service such as Google Drive or Dropbox so that access can be revoked if needed. We understand that trust is crucial when hiring an assistant, and it’s our commitment to our clients to operate with the utmost care.
 
How quickly will my project or tasks be completed?
TopLevel Administrative Services, LLC is committed to delivering on the deadline. Turnaround time can depend on the complexity and urgency of the project or tasks at hand. Our turnaround time is between 24 to 48 hours to complete most tasks. If your project is time-sensitive, the deadline will be agreed upon before the work begins.
Can I meet with or call my Consultant?
Phone calls or virtual meetings are always welcome and often can be the most effective way to get things done. TopLevel admins use Google Hangouts, Skype, or Zoom apps to host a video call for an added personal touch. 


If your consultant is local and agrees to meet in-person, you may have in-person meetings. Keep in mind that you will also pay for travel time to and from the meeting location and TopLevel Admins are never required to meet you in-person.

 

Your question still not answered? We would love to help you out. Please send us a note and we will get you the answers you need.

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